Refund Policy

Our Commitment to You

At Royal Stream TV, we prioritize the excellence of our IPTV subscription offerings. This policy details the circumstances that warrant a refund, fostering a transparent and just approach for all our valued customers.

Refund Eligibility

You might be entitled to either a total or partial refund under these conditions:

  • Technical Failures: Service is completely non-functional on your compatible device for 72+ consecutive hours due to a fault on our side.
  • Duplicate Payments: Accidental duplicate charge for the same subscription period.
  • Initial 7 Day Windownew customers: Request within 7 days of first purchase after attempting support-led troubleshooting.

How to Request a Refund

To seek a refund, kindly follow the steps:

  1. Connect with our support team at Contact page.
  2. Utilize the subject line: "Refund Request".
  3. Please provide your complete name, the email linked to your subscription, along with your request's reason.

Sample Refund Request Message

What We Need to Process Your Refund

  • Account email used at checkout
  • Order/transaction ID from {Payment Gateway Name}
  • Brief reason and steps already tried with support
  • Device/app details (e.g., Firestick + IPTV Smarters)

Processing Timeline

  • 0–3 business days Evaluation by assistance team
  • Same day after approval Refund has been started to your original payment method ({Payment Gateway 1} / {Payment Gateway 2})
  • 5–10 business days Funds appear depending on bank/card issuer

An email update will be sent at every stage. Expect slower response times on weekends or holidays.

Exceptions (When Refunds Are Not Provided)

Refunds cannot be issued under these specific circumstances:

  • You feel dissatisfied with the content or channel list available.
  • The speed of your internet connection might be insufficient for streaming.
  • You have breached our Terms of Service, including account sharing.
  • Geo-blocking challenges in your nation exist that we cannot influence or manage directly.

How to Avoid Refund Requests

  • Check Compatibility: Confirm your device/app supports M3U/Portal before purchase.
  • Stable Internet: Use 30 Mbps+ and 5GHz Wi Fi or Ethernet for 4K.
  • Use Setup Guides: Follow our step by step Installation page.
  • Ask Support First: Most issues are solved in minutes—please contact support.

Frequently Asked Questions (FAQ)

Upon approval, refunds are typically handled within three business days; however, it can take between five to ten business days for the funds to appear in your account, depending on your bank or payment service. For updates on status, please contact support.

Typically, refunds for changes of heart are not issued after the first 7 days. We recommend that you explore our features and reach out with any inquiries prior to subscribing. For comprehensive information, refer to our Refund Policy or reach support.

All subscriptions automatically renew. If you forget to cancel prior to your renewal date, please contact us right away. Refunds for renewals are evaluated individually. Discover more in our Terms.